Device evaluation: one smiths medical cadd duodopa pump was returned for analysis with an intact keypad and a missing top rear label.Visual inspection found evidence of fluid ingression inside the pump.During analysis, there was no evidence found to suggest the stated electrical event was caused from an intrinsic defect in the product.Verification testing was unable to reproduce any shocks from the pump during the investigation.The customer's reported problem regarding "alarming error 1660 code" was able to be duplicated, event log review confirmed that the event occurred.Power up of the pump displayed lec 1660.Simulated use was able to download event log and power up the pump to read out the pump error log.The 1660 error did not reoccur while testing the pump during investigation.However, the event log verifies that the event occurred (two 1660 alarms have been recorded in the log).Service will replace the microprocessor board to address the reported issue, due to fluid ingression and error 1660.Based on the evidence, the complaint was not confirmed, and the problem source of the reported event was noted to be user interface.
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