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This complaint investigation was closed based on the device not received, therefore the reported failure mode was not confirmed.In the event that the device is received, the complaint will be reopened and the investigation will be updated with new results.Alleged failure: cautery tip is melting.Probable root cause: insulation melting, excessive cauterization, manufacturing/assembly error, user error.The reported failure mode will be monitored for future reoccurrence.The device manufacture date is not known.
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