The production device history record (dhr) for this intra-aortic balloon pump (iabp) was not required to be reviewed as per company standard operating procedure since the device manufacture date is greater than one year from the event date.A getinge service territory manager (stm) was dispatched to investigate.The stm evaluated the iabp unit but was unable to reproduce the failure as described by the customer.However, during testing, the stm observed an issue with the keyboard not activating the trigger source, iab frequency, augmentation, and iab inflation.The stm isolated the issue to the keyboard controller board, and replaced the part which corrected issue.Subsequently, the stm completed all safety, functionality, and calibration checks and all tests passed to factory specifications.The iabp unit was released to the customer and cleared for clinical use.(b)(6).
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