Product complaint # (b)(4).If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.Investigation summary: the complaint device was received and evaluated at the service and repair center.Per service report, we were able to only partially verify the defect(s) reported by the customer.On inspecting the device, further deficiencies were found to be impairing device function.The following repair activities were performed: unit modified acc.To guideline of manufacturer.Unit safety test performed.Functional test performed.Electrical safety test completed.Hipot test completed.Functional test completed.Defective o-rings replaced.Bend protection damaged - motor cable replaced."micro": preventive replacement of o-rings performed acc.To service manual.The root cause of the reported failure is undetermined.However, deficiencies found to be impairing the functionality of the device were found to be damaged insulation cable, defective o-ring, and burr not being able to fit.The defects were replaced and the device was restored to specification and functions as intended.At this point in time, no corrective action is required, and no further action is warranted.However, depuy synthes mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.(b)(4).
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