| Catalog Number |
9770500R |
| Medical Device Problem Code |
Battery Problem (2885)
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| Health Effect - Clinical Codes |
No Consequences Or Impact To Patient (2199); No Known Impact Or Consequence To Patient (2692)
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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The manufacturer has received the sample and will be evaluated.Results are expected soon.A lot history review (lhr) review is not possible, as the device is manufactured using a unique serial number and not by lot number.A history review of serial number (b)(4) showed no other similar product complaint(s) from this serial number.
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Event or Problem Description
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Per picc nurse: the unit was plugged in and had 78% power but just shutdown and would not reboot for more than 5 minutes.
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Event or Problem Description
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Per picc nurse: the unit was plugged in and had 78% power but just shutdown and would not reboot for more than 5 minutes.
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Additional Manufacturer Narrative
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The following were reviewed as part of this investigation: patient severity, applicable previous investigation(s), sample (if available), applicable fmea documents, labeling, and applicable manufacture records.Based on a review of this information, the following was concluded: the device was returned to the service facility for evaluation.During evaluation, the reported issue of abrupt shutdown was confirmed.The scanner was charged to 100%, when the ac adaptor was removed the scanner ran on battery power for approximately 30 minutes.The root cause is an internal failure in the lithium-ion battery.No other functionality issues with the equipment were found during evaluation/servicing.The device was serviced, tested and returned to the customer.A lot history review (lhr) review is not possible, as the device is manufactured using a unique serial number and not by lot number.A history review of serial number (b)(4) showed no other similar product complaint(s) from this serial number.
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Event or Problem Description
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Per picc nurse: the unit was plugged in and had 78% power but just shutdown and would not reboot for more than 5 minutes.
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Additional Manufacturer Narrative
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The information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.The following were reviewed as part of this investigation: patient severity, applicable previous investigation(s), sample (if available), applicable fmea documents, labeling, and applicable manufacture records.Based on a review of this information, the following was concluded: the device was returned to the service facility for evaluation.During evaluation, the reported issue of abrupt shutdown was confirmed.The scanner was charged to 100%, when the ac adaptor was removed the scanner ran on battery power for approximately 30 minutes.The root cause is an internal failure in the lithium-ion battery.No other functionality issues with the equipment were found during evaluation/servicing.The device was serviced, tested and returned to the customer.A lot history review (lhr) review is not possible, as the device is manufactured using a unique serial number and not by lot number.A history review of serial number (b)(4) showed no other similar product complaint(s) from this serial number.
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Search Alerts/Recalls
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