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On (b)(6) 2018 - customer reported that device was overheating.Device was classified as a "pump not working" per mdr assessment this event was not reportable.On 12/03/2018 - device received by dao health.On 12/12/2018 - device was investigated and found to be "low suction motor and not getting power from the board (did initially, then stopped).Motor runs on the power supply (but only makes about 3 inhg).The board makes 6 volts when measured at the pins but does not run the motor." on 02/04/2019 - during review of the engineering log, engineering decided to review this complaint again and examined the device.Further investigation determined the "q5 chip looks like it might be a little fried".Failure of the q5 chip is the root cause for dao health complaint code "smoking pump".Engineering promptly notified quality so that mdr could be filed.On 02/04/2019 - based on new information, quality began collection information so an mdr could be filed.
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