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(b)(4).During processing of this complaint, attempts were made to obtain complete event, patient and device information.(b)(4).The additional turntrac device referenced is being filed under a separate medwatch report number.Evaluation summary: a visual, functional and dimensional inspection was performed on the returned device.The reported difficult to position/difficult to remove (guide wire) and material deformation could not be confirmed.A review of the lot history record identified no manufacturing nonconformities issued to the reported lot that would have contributed to this event.Additionally, a review of the complaint history identified no other incidents.The multi-link vision rapid exchange (rx) and over the wire (otw) coronary stent systems (css), international, instructions for use states: should any resistance be felt at any time during lesion access or delivery system removal, the entire guiding catheter and stent system should be removed as a single unit.Applying excessive force to the stent delivery system can potentially result in loss or damage to the stent and delivery system components.In this case, it is unknown if the ifu deviation contributed to the reported event.The investigation determined the reported difficulties appear to be related to the operational context of the procedure.There is no indication of a product quality issue with respect to the design, manufacture or labeling of the device.
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