It was reported that during a da vinci-assisted ureterolysis surgical procedure, the customer encountered persistent ¿match instrument grip¿ message on the screen.The isi technical support engineer (tse) helped the customer pressed emergency stop button to recover the system; however the reported issue remained.The tse helped the customer restart the system and after the system restart, the customer could not control the arm 1.The customer elected to use another surgeon side console (ssc) to continue the procedure.The procedure was complete robotically with no injury to the patient.On 02/22/2019, intuitive surgical inc.(isi) followed up with the initial reporter and obtained additional information.The customer completed the procedure robotically with no injury to the patient.After the procedure, the customer replaced the fiber cable and both surgeon side consoles were working normally.On 02/27/2019, intuitive surgical inc.(isi) followed up with the technical support manager and obtained additional information.The isi technical support engineer (tse) exhausted all troubleshooting steps with the customer except the fiber cable connections.
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