Customer reported via phone call that the insulin pump was alleging under delivery.The customer¿s blood glucose level was 300 mg/dl at the time of incident and the current blood glucose level was 74 mg/dl.Customer sometimes experienced soreness, irritation and redness.Customer was treated with insulin for high blood glucose level.Customer was assisted with troubleshooting for high blood glucose level.Customer has been using insulin pump system within 48 hours of reported high blood glucose event.Customer reported that they have contacted their healthcare professional regarding the high blood glucose level.Customer was neither in emergency room, nor admitted into hospital, nor was emergency medical service dispatched as a result of high blood glucose level.Customer stated that the drive support cap appears normal.Customer stated that the displacement test.The insulin pump will not be returned for analysis.
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