The customer reported via phone call that the customer was hospitalized due to hypoglycemia, comatose, pneumonia and then went to rehab, on (b)(6) 2018 with blood glucose level was 12 mg/dl at time of incident and current blood glucose 158 mg/dl.The customer was assisted with troubleshooting.Customer states they fell and broke hip and the bottom part of insulin pump looks like it was splitting on the bottom part and was having issues with the battery cap part.Customer states the drive support cap looks like it was slightly indented.The silhouette was irritating customer¿s skin, the cannula was irritating it.Customer states that the battery was did not always screw into the insulin pump.Customer has been using insulin pump system within 48 hours of reported low blood glucose event.Customer states during the last set change customer recalls insulin was dripping from end of set before connecting at their site.Customer reports programming was accurate.Customer states they had a low reservoir warning of 25 units.Customer reports insulin pump was worn during a medical procedure or test around magnetic resonance image.Customer did not allege insulin pump was over delivering.Customer advised to discontinue use of the insulin pump due to damages.The insulin pump will be returned for analysis.
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