On (b)(6) 2019, the reporter contacted animas alleging that the patient experienced a blood glucose of 62 mg/dl with unsteadiness when standing and walking associated with an alleged history/settings issue.Reportedly, the patient remained on the pump and did not receive any treatment above and beyond the usual routine of diabetes care and management.During troubleshooting with customer technical support, the reporter stated they felt that the basal rates and bolus information were inaccurate on the pump starting on (b)(6) 2019 since the patient had a hypoglycemic event.Upon reviewing the basal information, basal rate at 8pm was supposed to be 0.375.But on (b)(6) 2019 at 8:03pm and 8:18pm the basal rate showed 0.000.There were no alarms around those times.There is a fill cannula record at 815pm of 0.000 but the reporter stated that the patient did not access the prime menu at those times and did not initiate any other activity that would have caused those 0.000s.This complaint is being reported because the patient experienced hypoglycemia associated with an alleged history/settings issue.
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