During a service visit, a medivators field service engineer (fse) reported a facility had not been performing water line disinfection (wld) cycles for their four dsd edge automated endoscope reprocessors (aer).There is potential risk of contamination of the endoscopes reprocessed in the aers from not performing wld in accordance with the aer user manual.Medivators fse discovered the facility had not performed wld since the four aers were installed on (b)(6) 2018.The number of endoscopes reprocessed during this time is unknown.Medivators fse retrained the facility on the importance of completing a wld as instructed in the aer user manual.There have been no reports of patient adverse events.This complaint will continue to be monitored in medivators complaint handling system.
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