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D10: product received on: 16apr2019.Investigation/evaluation : a review of the complaint history, device history record, instructions for use (ifu), quality control, and specifications of the device, as well as inspection of unused product, were conducted during the investigation.The visual inspection of the complaint device confirmed the presence of an unknown fiber within the outer packaging.The device is confirmed to be manufactured out of specification.Additionally, a document based investigation evaluation performed for lot 9335410 showed no nonconformances.A software search revealed no other complaints under lot 9335410 at the time of investigation.Nonconforming product is not suspected in house or in the field.Based on the information provided, the examination of returned product and the results of the investigation, failure was concluded to be manufacturing related.The appropriate personnel have been notified.Risk assessment determined that risk controls are in place to mitigate this failure mode and that additional risk reduction activities are not necessary at this time.Per the quality engineering risk assessment no further action is required.Cook will continue to monitor for similar complaints.This report is required by the fda under 21 cfr part 803 and is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement contained herein is intended to be an admission that any cook device is defective or malfunctioned, that a death or serious injury occurred, nor that any cook device caused, contributed to, or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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