Philips received a report that a user suffered from a concussion and was signed off for work for two weeks.The user bent down to pick some items on the floor, she was underneath the monitor assembly and when she returned to the standing position, she banged her head with the rail of the monitor assembly.
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Philips investigated this complaint.Philips checked the system on site three out of the five gas springs that hold the suspension monitor were defective.This resulted in the monitor not holding the position where it was moved.The gas springs were replaced and the system was returned in good working order.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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