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Customer service conducted troubleshooting with the customer, including inspecting the power supply for damage and verifying that the power supply fit securely into the wall and the pump.The customer confirmed that there was no physical damage to the power supply and that the power supply fit securely into both the wall and the pump.The customer was sent a replacement pump and return of her original pump was requested for testing/evaluation.The customer was contacted by a compliant handler to get additional information on 03/15/19.The customer followed up with the complaint handler on 03/18/19, indicating that the replacement pump was working without issue and the mastitis was resolved.The device was returned on 04/01/2019.The device evaluation is anticipated as of the date of this report.Based on the results of (b)(4), it cannot be definitively concluded that the pump caused or contributed to the customer's mastitis.The estimated incidence of mastitis in lactating women, whether using a breast pump or not, according to published clinical literature can be as high as 33%.In fact, clinical guidelines suggest the use of a breast pump to facilitate withdrawal of breast milk during bouts of mastitis.The complaint rate of mastitis across all reported failures, across all medela breast pumps, is (b)(4) for the period of january 2013 to august 2017.Mastitis is usually a benign, self-limiting infection with few consequences for the suckling infant.The risk of mastitis is higher among women who have breastfed previously, especially those with a history or mastitis." riordan & wambach, 4th ed.P.294: breastfeeding and human lactation.Mastitis requires prompt medical attention for the mother for pain relief and prescription antibiotics to avoid progression to overwhelming sepsis.
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On (b)(6) 2019, the customer alleged to medela llc that her pump in style breast pump would pump twice and then turn off, even after trying a new power adapter.She indicated that the pump stopped working (b)(6) 2019 during her work day and she had to go 6 hours without pumping.The customer further alleged that she got mastitis on (b)(6) 2019, for which she was prescribed antibiotics.
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