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B1, b2: adverse event/product problem: the complaint was initially reported as a product problem.However, medical intervention was required post procedure to replace the device.The complaint is now reported as and adverse event and product problem.Investigation/evaluation: a review of the complaint history, device history record, drawing, instructions for use (ifu), manufacturing instructions, quality control, and specifications of the device was conducted during the investigation.The complaint device was not returned by the customer.Therefore, no complaint device evaluation could be completed.However, a document based investigation evaluation performed.The document ensures that the risks associated with these devices are acceptable when weighed against the benefits.A nonconformance review for lot 9407473 revealed no relevant reported nonconformances.The mac-loc subassembly lot revealed one relevant nonconformance in which 31 devices were identified and scrapped out.This failure mode is checked 100%.No relevant nonconformances were reported for the catheter tubing subassembly lots.A software search revealed no other complaints have been reported for the complaint lot.Despite the fact that there was a relevant nonconformance within the mac-loc subassembly lot, it is 100% inspected for the issue, and all identified devices were scrapped out.Therefore, since adequate inspection activities are established, there is objective evidence that the dhr was fully executed, and no other lot related complaints have been reported from the field, it was concluded that there is no evidence that nonconforming product exists in house or out in the field.Based on the information provided, no returned product and the results of the investigation, a definitive cause could not be established.Appropriate measures are being conducted to address this failure mode.The appropriate personnel have been notified.Per the quality engineering risk assessment no further action is required.Cook will continue to monitor for similar complaints.This report is required by the fda under 21 cfr part 803 and is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement contained herein is intended to be an admission that any cook device is defective or malfunctioned, that a death or serious injury occurred, nor that any cook device caused, contributed to, or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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