Permobil received report from service provider of having received a call from the end-user claiming some sort of thermal activity occurred on their device.End-user alleged that this event caused the whole home to fill up with smoke to which they inhaled.End-user alleges after having inhaled this smoke, it caused them to contract emphysema to which they report not having had before this alleged incident occurred.At the time of this report, the end-user has not provided any medical documentation to support their allegation of injuries.Service provider arrived to inspect the device and noted several cables located on the base chassis, under the shroud, shown signs on some sort of thermal activity having occurred with the outer casing of the cabling having melted.After review of photos submitted of the affected components, combined with testimony of the technician who performed the inspection, permobil is unable to determine the root cause of the reported incident at this time.Permobil has requested the device be retrieved and returned to permobil for a more in-depth evaluation.A follow-up report will be submitted after device evaluation has been completed.
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