The facility reported a black substance in the basins of their dsd edge automated endoscope reprocessor (aer) upon completion of a reprocessing cycle.There is potential for patient exposure to the unknown black substance during endoscopy procedures.Medivators regulatory followed up with the facility's biomedical technician who confirmed the issue had been resolved and it was determined to be caused by the facility's water softener.It was reported that immediately after noticing the black substance in all of their aers, the biomedical technician inspected their facility's water softener and noticed the filters needed to be changed.After replacing the filters, it was verified that the black substance no longer appeared in the basins of the aers and everything was operating according to specification.It is unknown if any endoscopes reprocessed in their dsd edge aer were exposed to the black substance or if they were reprocessed again prior to using in patient procedures.After several attempts, medivators regulatory was unable to verify this information with the facility's clinical education department who initially reported the incident.There were no reports of patient harm.This complaint will continue being monitored in medivators complaint handling system.
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