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The reported event of "the autopulse platform (sn (b)(4)) stopped compressions" was confirmed during the archive data review but not during the initial functional testing.The root cause for the reported issue was due to the defective encoder.Upon visual inspection, no physical damage was observed.The encoder drive shaft does not rotate smoothly, exhibited binding and resistance.The autopulse platform passed the initial functional testing without any fault or error.The archive data review showed occurrence of user advisory (ua) 27 (encoder fault) and ua45 (not at "home" position after power-on/restart) error messages on the reported event date.Per archive, the autopulse platform performed 591 compression and then stopped due to ua27 (encoder fault).The user powered off the platform.After 5 minutes, the autopulse platform was powered on and displayed ua45 (not at "home" position after power-on/restart) error message.The autopulse platform stopped compression due to the encoder indicates the drive shaft is turning too fast at the speed higher than 3000 rpm during compression.The encoder was defective and requires to be replaced to remedy the issue.The ua45 will persist until the driveshaft is returned to its home position.Incoming visual inspection confirmed the encoder drive shaft does not rotate smoothly, exhibits binding and resistance.This will make it difficult for the user to manually rotate the driveshaft to its home position.After deburring the clutch plate, the drive shaft still does not rotate freely.The clutch plate requires to be replaced to remedy the issue.Further reviewing the archive, there were multiple ua07 (discrepancy between load 1 and load 2 too large) error messages displayed by the platform, unrelated to the reported complaint.The load sensing system has detected a weight or load imbalance between the two load cells, checked during power-on-self-test.The load cell characterization test was performed.The result indicated load cell module 1 was defective.The load cell module 1 requires to be replaced to remedy the issue.Upon customer approval, the defective parts will be replaced and the autopulse platform will be further tested to full specification.Historical complaints were reviewed for service information related to the reported complaint and there was no similar complaint reported for autopulse platform with serial number (b)(4).
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During patient use, the autopulse platform (sn (b)(4)) stopped compressions after an unknown period of time and displayed unknown user advisory (ua) error message.The user was unable to clear the error message.The platform was checked by (b)(4) technician.During testing at (b)(4), the autopulse platform stopped compressions after performing compressions for about 8 minutes and displayed ua45 (not at "home" position after power-on/restart) error message.The user experienced difficulty in removing the lifeband from the platform and the shaft was very heavy to rotate manually.After re-positioning the lifeband to the home position, the platform was restarted.No known impact or consequence to patient information was provided.
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