Product complaint # = > (b)(4).The expedium verse dual innie set screw was returned to the complaint handling unit for evaluation.It was noted that large sections of the set screw¿s threads have been torn from the body of the set screw.The damage to the threads is similar across the entire set screw, leaving behind the same type of markings wherever the damage may have occurred.The controlled manner of the damage is indicative of the set screw being tightened into a pedicle screw while cross threaded.Tightening the set screw while it is cross threaded can lead to stress building up on the thread, resulting in part of the thread splitting off from the body of the set screw.A review of the device history record was conducted.No issues were identified during the manufacturing and release of this product that could have contributed to the problem reported by the customer.All complaint trends will be evaluated as a part of the depuy spine monthly complaint review meeting.The root cause of the damage to the threads of the set screw cannot be determined from the sample and the information provided.A potential root cause may be inadvertently cross threading the set screw during insertion and tightening.This would place stress on the threads of the set screw, potentially resulting in them becoming damaged or torn.As there has been no issue identified in the manufacturing or release of the device that could have contributed to the problem reported by the customer and no systemic trends were found, this complaint file will be closed with no further action required.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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