On (b)(6) 2019, the reporter contacted animas, alleging a motor (rewind issue) issue.The reporter alleged the pump would not complete the rewind step.There is no indication the alleged product issue caused or contributed to an adverse event.This complaint is being reported because if the pump is unable to complete the rewind step, the patient may experience long-term session of insulin delivery leading to under delivery of insulin.
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Device evaluation: the device has been returned and evaluated by product analysis on 03-may-2019 with the following findings: review of the black box data did not reveal any activity outside of normal use.The returned battery cap was intact, without damage and able to fit securely to pump.On investigation, the pump powered on normally and ez-prime steps were successfully completed.All electrical current readings were within specification.Rewind, load and prime steps were completed without issue.The pump was exercised for 24 hours without error, alarm, warning, interruption in power or overheating.There was no damage, defect or contamination of the pump's interior components.Investigation did not duplicate the complaint.
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