Investigation results: the customer decided not to have the system serviced by siemens, and therefore no system log files could be retrieved to further investigate the issue.With limited available information, the cause of the issue cannot be determined.Reference: (b)(4).
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On (b)(6) 2019 an acuson sc2000 system was used for a non-operative transesophageal echocardiogram (tee) study with a v5ms transducer.The doctor stated he had taken the system to endoscopy, and performed the tee on the patient.During the study he heard beeps for each 6 second clip.He completed the study, returned to the department, and plugged it into the network.When he looked the next day, only the patient header information was there.No images, clips or thumbnails were in the system.According to the submitter, the data could not be recovered, and the study will have to be repeated.There was no injury to the patient.
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