The returned sample was visually inspected and found non-conforming with the probe needle broken at the port.Functional testing could not be performed due to the tip being broken off.The probe was disassembled and the components inspected.Nominal wear was observed on the inner cutter when compared to the degree of wear based on continuous actuation of the probe visual standard photos.Gouge marks were observed at the bend area, cutting edge, and several other locations along the inner cutter.No lot number was identified with this complaint; therefore, lot history and complaint history reviews could not be conducted.The complaint evaluation confirmed that the probe had a broken tip at the port.The sample was unable to be functionally tested, therefore the report of noise was unable to be confirmed from the evaluation performed.The exact root cause for the broken tip cannot be determined from this evaluation.No action was taken by the manufacturing site for the reported issue of noise as the evaluation was unable to confirm that reported event.An internal investigation has been completed to further evaluate the cause of probe tip breakage at the port.All probes are 100% visually inspected and tested for actuation, aspiration, and cut during manufacturing.Complaints will continue to be reviewed and closely monitored at regular intervals for any significant adverse trends.No additional action is required at this time.The manufacturer internal reference number is: (b)(4).
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