The incident occurred due a hardware issues with the syngo imaging xs hard drives.The amount of lost images has not yet been determined.The current system was configured as a workstation and not as a pacs.No long term storage archive was configured, thus there is no possibility to restore data from there.The affected short term storage is intended only for temporary storage of patient data until it is transferred to long term storage.The product syngo imaging xs did not contribute to the data loss, as the issue was caused by a hardware failure and the syngo imaging xs is a software solution only.No consequences have been reported, neither from this customer nor from the installed base.Customer's address: hospital (b)(6).
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It was reported that the syngo imaging xs services would not start.The station had to be rebooted, however, the same error message "network service stopped" kept being displayed on the screen.The only information that could be extracted from the logs was "e:\ drive has no enough space" and "magic view was not able to access files on it.There are no injuries attributed to this event.The incident was reported in (b)(6).
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