Per the potential complaint report, there was no injury associated with this issue.No mix-up occurred, hence, no patient rescan was required.Customer reported that certain studies cannot be found in syngo.Plaza patient browser.The system was migrated and upgraded from an old syngo.Plaza version to a new server and new sw version vb20a in (b)(6) 2017.During the analysis of this issue it has been identified that an incorrect license file is present on the system.Thus studies were not archived to syngo.Plaza's long term archive.The affected studies were present in the online storage for reporting of current examinations.After a certain fill level was reached in the online storage, the studies were removed by autodeletion function.The affected studies range from 01/2017 to 07/2017 and are not available for prior comparison.The reported event occurred in (b)(6).
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