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Returned for evaluation was a talon probe.A visual review of the device noted that the device appears used.The customer cut of the cable section of the device.After cleaning, the tines were deployed, and a fracture was observed on the tines.Upon investigation and opening the device, the tine fracture issue was confirmed as the tine was inside the array.There was also window damage where the broken tine would come out.The root cause is the array tip got caught inside the window during deployment which caused it get trapped inside and break the tip off.This also causes the bent twisting observed during sample evaluation.The likely root cause is manufacturing/assembly of the device.This lot was manufactured in angiodynamics' manchester, ga.Facility on 25 sep.2017.Since then, the production line has been moved to the glens falls, ny facility.The procedure has been updated to provide better instructions and pictures on where the flutes can be in comparison to the windows.A fixture is in development to help align the trocar tip crimping process to prevent bending of the windows.After the probes are built they go through deployment testing and visual inspection of the windows.A review of the device history records was performed for the reported packaging and component lots for any deviations related to the reported defect of the complaint.The review confirms that the lots met all material, assembly, and performance specifications.The instruction for use, which is supplied to the user with this catalog number, contains the following statements: "do not attach anything (i.E., clamps, etc.) to the device.This may damage the insulation, which could contribute to patient injury.Do not twist or exert high forces on the device while it is deployed in the tissue.This may cause the needles to break and remain in the tissue.Do not remove the device without ensuring that the needles are fully retracted within the trocar.This may cause the needles to break and remain in the tissue.Do not bend or kink the trocar or the needles.This may cause damage and result in a non-functional device.If retraction of the device becomes difficult, do not exert additional force.Infuse a small amount of saline solution and gently work the needles loose by alternating between a slightly retracted and a deployed position (while holding the main body with one hand and the trocar (at the point of insertion) with the other hand).The saline solution will generally soften the ablated tissue surrounding the electrodes.Once the ablated tissue softens, the arrays can be worked loose from the tissue and fully retracted.Reprocessing may compromise the integrity of the device and / or lead to device failure.Inspect the device for any damage.Do not use a device that has been damaged.Fully retract the device needles by moving the slide on the handle backward (towards the cable connector) until it stops.Deploy the device needles by moving the slide forward (towards the trocar) on the handle to the desired deployment size.If having difficulty retracting array: consider infusing saline and working shaft back and forth to loosen ablated tissue.Also, cleaning the array by wiping off the tissue with a coarse sponge or gauze in between ablations can help prevent difficulty in retraction.Do not use sharp objects to clean the needles as this can damage them and make the device not function properly." a review of the angiodynamics complaint system noted no adverse trends for this complaint type and product family.This type of complaint will continue to be monitored for trends.Complaint reference # (b)(4).
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