| Medical Device Problem Codes |
Device Displays Incorrect Message (2591); Communication or Transmission Problem (2896); Fail-Safe Problem (2936)
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| Health Effect - Clinical Code |
No Consequences Or Impact To Patient (2199)
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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The pump has not been returned to animas for evaluation.If the device is returned, an evaluation shall be completed and a supplemental report will be filed.No conclusions can be made at this time.
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Event or Problem Description
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On (b)(6) 2019, the reporter contacted animas, alleging a call service alarm (communication) issue.There is no indication the alleged product issue caused or contributed to an adverse event.This complaint is being reported because the issue may result in a long-term cessation of insulin delivery if the user is unable to resolve the alarm.
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Additional Manufacturer Narrative
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Device evaluation: the device has been returned and evaluated by product analysis on 04-jun-2019 with the following findings: call service communication alarm was not present in the black box data or alarm history.On investigation, the pump powered on normally and rewind, load and prime steps performed successfully.The pump was exercised for 12 hours without out the occurrence of any call service alarms.There was no damage, defect or contamination of the pump's interior components.Investigation did not duplicate the complaint.Unrelated to the original complaint, the display screen was noted to be dim/discolored.
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Search Alerts/Recalls
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