The medwatch report did not identify the name or location of the user facility or the serial number of the unit in question.A review of complaints and service requests in this time period found no events which match the received report.The review also confirmed this type of incident to be an isolated occurrence.The harmony connectpoint operator manual (pg 9-1) states: "preventive maintenance schedule: inspect plug buttons, fasteners, covers or other components that may attach to the camera or arm or system arm components." the harmony connectpoint operator manual (pg 9-1) also states: "any repairs or adjustments to harmony connectpoint and its suspension arm should only be made by qualified steris or steris-trained service personnel." a follow-up mdr will be submitted should additional information become available.
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