The lay user/patient's test strips have been returned and evaluated by lifescan product analysis with the following findings: the test strips failed testing; the reported issue was confirmed.Test strips can stick together due to static or small amounts of adhesive.During the visual inspection of the returned test strips it was found that the strips come apart easily when handled.Complaints relating to the reported product were evaluated.It was concluded that the number of complaints for the product did not breach thresholds indicative of a systemic issue.On (b)(6) 2018, the lay user/patient contacted lifescan usa, alleging that their ot verio test strips were stuck together.This complaint was initially ruled out because during customer services troubleshooting, there was no indication to reasonably suggest that the product malfunctioned and there was also no allegation of an adverse event as a result of the reported issue.
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