Plant investigation: the actual device was returned to the manufacturer for physical evaluation.An exterior visual inspection of the returned cycler showed no signs of physical damage.Upon power up, the cycler touch screen test failed.When powering on the cycler, the ok, stop and up/down arrow push buttons illuminated, however the front panel touch screen remained blank.It was identified that the cause for the blank screen was due to an internal short on the transformer (t1) on the inverter board.The inverter board is located on the rear of the touch screen.A known good inverter board was installed and the display became fully operational.The reported smoke was not confirmed.In addition, a device history record (dhr) review was performed and the (dhr) findings were: pre (ast), accelerated stress test: black screen send to rework on (b)(6) 2019; rework: found defective inverter board.Display now fine, send pre (ast) accelerated stress test on (b)(6) 2019: pre (ast) accelerated stress test: passed on (b)(6)2019; post (ast) accelerated stress test: passed on (b)(6) 2019.Verified that the results of the in-progress and final quality control (qc) testing met all requirements.Upon completion of the evaluation, the reported issue was confirmed and the cause was determined to be an internal short on the transformer on the inverter board.The cycler was refurbished following the evaluation.
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