(b)(4).The customer returned one opened cs-42854-hp kit for analysis.Visual analysis of the returned sample revealed a hole on the back of the kit tray.Two other dents were observed near the hole; however, they did not puncture completely through the tray.In addition to the damage on the tray, foreign particles were discovered all over the exterior and interior of the kit.This foreign material appeared consistent to wood shavings.Packaging was consulted to determine a root cause for this complaint issue.They stated that there is no possibility that the damage to the outer tray was caused at their facility.Hence, they believe that this is a storage and shipping related issue.A device history record review was performed with no relevant findings to suggest a manufacturing related cause.The report of a sterility issue in the kit packaging was confirmed through complaint investigation.Visual analysis revealed a puncture hole on the back of the kit tray.Additionally, a foreign material that appeared similar to saw dust was observed all over the exterior and interior of the kit.Packaging was contacted to determine a root cause.They stated that the damage to the outer tray did not occur at their facility.A device history record review was performed with no relevant findings.Based on the customer description, the response from the packaging facility, and the sample received, storage and shipping likely caused or contributed to this event.Teleflex will continue to monitor and trend for reports of this nature.
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