H2,h6: we have now concluded our investigation into this complaint.No valid lot number was provided, therefore a review could not be carried out to confirm that the product had been manufactured in accordance with defined procedures and specifications.No samples were returned for analysis, however visual inspection of the provided photograph confirms that the soft port has come away from the pico dressing.Without return of the sample relating to the complaint, a root cause analysis cannot be carried out to find a potential cause for this issue.During the manufacturing process, regular tests are used to ensure that the machine which sticks the soft port to the dressing is working as it should.These tests include pull tests, where a weight is attached to the end of the soft port to make sure that the strength of the bond is up to specifications, and a leak test, to check that the adhesive which hold the two components together doesn¿t have any gaps in it.If these tests don¿t meet specifications, the product is not released to market.Smith and nephew acknowledge customer concern and are continually investigating ways to develop and improve our products.
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