Product complaint #: (b)(4).If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.Investigation summary: the complaint device was received at service center and evaluated.The complaint reported by the customer could not be confirmed.On inspecting the device, further deficiencies were found to be impairing device function.There was a cut in the motor cable.The head was damaged.Also it was found that the burrs were hard to be installed in the device.The motor cable was replaced.Also the defective drill mounting mechanism was replaced.Also preventive replacement of o-rings was performed.The complaint device was cleaned, repaired and tested for functionality.The defective cable could have caused the issues reported by the customer.However, given the information provided we cannot discern a definitive root cause for the identified failures.A manufacturing record evaluation was performed for the finished device [serial: (b)(4)] number, and no non-conformances were identified.At this point in time, no corrective action is required, and no further action is warranted.Depuy mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.Udi: (b)(4).
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