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Investigation evaluation: our laboratory evaluation of the product said to be involved determined there was a crack in the catheter.During a visual examination, a crack was observed approximately 118.2 cm from the distal end.Kinks were also observed in the catheter approximately 115.4 cm, 116.2 cm and 124.8 cm from the distal end.The pre-loaded wire guide was also kinked approximately 1.3 cm from the distal end (user end) and the white plastic cap located at the proximal end of the wire guide was missing and not included in the return.A product-specific discrepancy that could have caused or contributed to this observation was not observed during our laboratory analysis.The device history record for the lot number said to be involved was reviewed.A discrepancy or anomaly was not observed with the product that was released for distribution.Investigation conclusion: corrective action has been initiated to reduce occurrences of catheter cracking, splitting or breaking for hbd-w devices.The product said to be involved is included in the scope of the corrective actions.Prior to distribution, all hercules 3 stage wire guided balloons esophageal-pyloric-colonic are subjected to a leak test to ensure device integrity.A review of the device history record confirmed that the lot said to be involved met all manufacturing requirements prior to shipment.Corrective action: a corrective action has been initiated in an effort to reduce occurrences of this nature.This product was manufactured prior to implementation of this corrective action.Quality assurance will continue to monitor for complaint trends and reassess the risk assessment results as post market feedback continues to become available.
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