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Blank fields on this form indicate the information is unchanged, unknown or unavailable.Correction: d5 - operator of device: health professional.Investigation ¿ evaluation.A review of the complaint history, device history record, manufacturing instructions, quality control, and specifications of the device, as well as a visual inspection and dimensional verification, were conducted during the investigation.One wire guide, still within the shipping holder, was returned for investigation.The damaged portion was exiting out the end of the case.The inner wiring was observed to be sticking out and protruding through the outer coiling near the end of the wire guide.The coiling was slightly separated, leaving a small gap, at the region where the protrusion was located.No other damage was observed on the device.Dimensional analysis confirmed the device coil diameter was within the correct tolerances, which suggests the device was manufactured to specification.Additionally, a document based investigation evaluation was performed.Sufficient controls are in place to identify this failure mode prior to release.A review of the device history record revealed no related nonconformances.A database search revealed no complaints had been reported for the complaint device lot.There is no evidence to suggest there is any nonconforming product in house or out in the field.Based on the information provided, no returned product and the results of the investigation, a definitive cause could not be established.The appropriate personnel have been notified.Per the quality engineering risk assessment no further action is required.Cook will continue to monitor for similar complaints.This report is required by the fda under 21 cfr part 803 and is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement contained herein is intended to be an admission that any cook device is defective or malfunctioned, that a death or serious injury occurred, nor that any cook device caused, contributed to, or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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