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The actual device was not returned to the manufacturing facility.Based on the results of our investigation, the root cause of the complaint could not be identified.Since actual sample was not returned for evaluation, we cannot determine the details of its actual condition.Retention samples were visually inspected.The actual product sg3+2038 is the same with the indication on the blister packaging.No incorrect packing of product was noted.Our collar machine has inspection system for bevel orientation and tip inspection which can detect if the needle length was not correct based on the machine set up.Line clearance is conducted before and after production of lot at collar assembly and manual sheath assembly.Based on our record, 2038 (1 ½") and 2025 needles (1") was simultaneously run at collar machine 2 and 4 respectively.Moreover, line clearance was done accordingly based on our records.No contamination similar to complaint was encountered.We have series of visual in-process inspection to confirm the products for any defects.Prior shipment, qc outgoing inspection conducts visual inspection to check the condition of the assembled products.All samples passed.Terumo medical products (tmp) (importer) registration no.2243441 is submitting this report on behalf of terumo (philippines) corporation (manufacturer) registration no.3003902955.Exemption number e2015017.
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