Return of the suspect transducer is anticipated.Evaluation of the transducer will be included in a follow up report upon its return and investigation completion.
Event or Problem Description
A customer reported an s8-3t model transducer was not producing images.There was no injury associated with this event.
Additional Manufacturer Narrative
The philips field service engineer inspected and tested the suspect transducer.He found no malfunction or errors with the transducer which remains at the customer site.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.The suspect transducer was evaluated by a philips field service engineer at the customer site.