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Cook ireland ltd (manufacturer) is submitting this report on behalf of cook medical incorporated (cmi)(importer).Exemption number: e2016031.Information pertaining to section g.1 as follows: importer site contact and address: (b)(4) cook medical incorporated (cmi) 1025 acuff road p.O box 4195 bloomington indiana 47402-4195.Importer site establishment registration number: 3005580113.Device evaluation: the device was not returned therefore a document based review will be performed.Documents review including ifu review: prior to distribution zebd-10-4 devices are subjected to a visual inspection and functional checks to ensure device integrity.These inspections and functional checks are outlined in internal procedures in place at cirl.A review of the manufacturing records for zebd-10-4 of lot number c1468732 did not reveal any discrepancies that could have contributed to this complaint issue.The review of relevant manufacturing records, confirms the failure mode has not previously occurred with the current lot number.Based on the information available to date, there is no evidence to suggest that there are any manufacturing issues associated with lot number c1468732.There is no evidence to suggest that the customer did not follow the instructions for use (ifu0045-6).However, it should be noted that the ifu states the following: ¿care must be exercised when straightening the pigtail curls in order to avoid kinking or breaking the stent.¿ root cause (possible): a definitive root cause could not be determined from the available information.A possible root cause could be attributed to excessive force on the stent as it was being advanced by the pushing catheter.This stent size does not come with a pigtail straightener.The customer believed this contributed to the difficulties they experienced in advancing the stent.The customer believed that the zebd-10-4 device would have be supplied with a pigtail straightener.They have stated they would not have selected this device zebd-10-4, if they realised it was not supplied with a pigtail straightener.Summary: complaint is confirmed based on the customer¿s testimony.According to the information reported, the patient did not experience any adverse effects due to this occurrence.Complaints of this nature will continue to be monitored for potential emerging trends.
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