(b)(4).If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.Investigation summary: the complaint device was received at the service center and was evaluated.The reported complaint by the customer that the handpiece was not working was confirmed.The handpiece was found to be defective.It was further found that the drill mounting mechanism was defective.The burr was hard to be installed.The motor was corroded and did not turn.The bend protection of the motor cable was damaged.The resistance value of the keypad of the handcontrol set was out of specifications.Also the contacts of the keypad were corroded and the buttons didn't function.The defective drill mounting mechanism was replaced.Also the motor, motor cable, and the handcontrol set were replaced.The complaint device was cleaned, repaired and tested for functionality.Fluid contact with the motor has the potential to cause corrosion of the motor, therefore is a potential root cause for the motor being corroded.When the motor is corroded, it has the potential to stick and not turn.The fluid ingress would also have contributed to the corrosion of the keypad contacts, resulting in the damage to the handcontrol set, which in turn, would have caused the resistance values to go out of specifications and the buttons to not function.However, given the information provided we cannot discern a definitive root cause for the defective cable and drill mounting mechanism.A manufacturing record evaluation was performed for the finished device (serial: (b)(4)), and no non-conformances were identified.At this point in time, no corrective action is required, and no further action is warranted.However, depuy synthes mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.(b)(4).
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