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From the device history record, lot number 1424-2552 was manufactured in february 2014 and lot number 1806-275 was manufactured february 2018.No exceptions were recorded in the device history records that could lead to the reported incident.Two devices were returned for visual inspection, function testing and printed circuit board assembly (pcba) analysis.The sample for lot number 1424-2552, the charger base appears burnt.After peeling off the silicone, the appearance of pcba was checked and burn trace was found.They charged the base and found the charger was non-functional.The sample with lot number 1806-275, we confirmed the charger was functional.According to jiangsu better, there was no design change since the product launch.All units were under 100% in-process system burn-in with 48 hours to screen out workmanship problems and defects, there were no deviations found in the records.The complaint sample with lot number 1424-2552 was shipped in 2014, the warranty is good for 90 days.As the power supply chip has a limited life span, it had failed after extended usage which in turn resulted in the resistor/regulator (r1) overheating.At this time no corrective action will be taken we will continue to monitor the complaints for any unfavorable trends, which might require further investigation and action plan.
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