Ref: (b)(4).Investigation: x- inspect returned samples.Analysis and findings: a review of the 2 yr complaint history reveals no similar issues.A review of the dhr reveals no anomalies.Service & repair confirmed the complaint.This unit was found to have all its outputs running low.Given the age of the device wear and tear is potentially a root cause for this failure.Once the outputs were adjusted to specifications the unit operated normally.This unit was also noted to have the original diaphragm and updated accordingly.Previous issues with the diaphragm requires all units noted to have an original diaphragm will be updated whether they are faulty or not.The issue was due to a latex material degrading over time.A new material, silicone, was selected to replace it as it is not prone to losing its sealing function as did the latex version.A seal is needed for the pneumatic switch to turn on the power.Correction and/or corrective action: this unit was repaired, tested to specifications and returned to the customer.Concerning the diaphragm, sustaining engineering has successfully tested a replacement material made of silicone for use in repairs going forward, eng-test-10341-r.The ifu was also updated to add a safety check via ecn-20444.A service bulletin was issued to existing customers informing them to check for this issue and return the unit if needed.All product in fg and sk, as applicable, were reworked to replace the previous versions of the dfus on all applicable products.The repaired unit will have been repaired with this new silicone material.No applicable correction available to train to.Was the complaint confirmed? yes.
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