If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.Udi: (b)(4).Investigation summary: the device was received and evaluated at the service center.The customer requested a repair, several deficiencies were found to be impairing device function during evaluation, therefore we can confirm this complaint as defects were found with the complaint device.It was found that the o-rings were defective.Also the resistance value of the keypad of the handcontrol set were out of specifications and the on/off button changed the direction mode.The defective o-rings and the handcontrol set were replaced.The complaint device was cleaned, repaired and tested for functionality.However, given the information provided we cannot discern a definitive root cause for the identified failures.The service history has been reviewed in lieu of the device history record for this device since it was previously serviced.The device was last serviced on 05/07/2018 and passed all functional testing before being returned to the customer.At this point in time, no corrective action is required, and no further action is warranted.However, depuy synthes mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.
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It was reported by the affiliate in (b)(6) that the micro tornado handpiece with hand controls was received without any information from the customer site and needed repair.During in-house engineering evaluation, it was determined that the on/off button changed the direction mode.It was not reported if the device was used in surgery, or if there was patient involvement.It was not reported if there were any delays in the surgical procedure, or if a spare device was available for use.There were no reports of any injuries, medical intervention or prolonged hospitalization.The exact date of the event was unknown.All available information has been disclosed.If additional information should become available, a supplemental medwatch will be submitted accordingly.
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