Device evaluation : one monitor was received for investigation with fluid contamination visible on the charging port and upon immediate inspection it was visible inside the monitor, all over the main board.The contaminated main board and port found confirms the reported complaint.This failure resulted from fluid ingression.The monitor was returned without the referenced ac power cord in the complaint statement for confirmation and there were no indication of burn or smoke smell inside or on the returned monitor.However, fluid contamination inside the charging connectors would cause the power supply connector pins to short and burn.The event problem source was noted as user interface, with the product being used in a manner inconsistent with the device's ifu.Per the device operation manual (chapter 12): "do not allow water, isopropyl alcohol or any other liquid to enter any of the openings on the monitor.Unplug the ac power cord from the monitor before cleaning or disinfecting.Where the equipment has accidentally gotten wet, it should be wiped dry externally and allowed to dry thoroughly before use.".
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