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Blank fields on this form indicate the information is unknown, unchanged or unavailable.Investigation - evaluation a review of documentation including complaint history, device history record, instructions for use (ifu), quality control and specifications of the device was conducted during the investigation.The complaint device was not returned, therefor no physical examination could be performed.However, a document-based investigation evaluation was performed.It was concluded that sufficient controls and inspections are in place to prevent the release of non-conforming product related to the reported failure mode.The risks associated with these devices are acceptable when weighed against the benefits.A review of the device history record for lot 9552818 found no nonconformances that could have contributed to the failure mode.It should be noted that no other complaints have been reported for this lot number.There is no evidence to suggest there are other nonconforming products in house or out in the field.The instructions for use (ifu), provides the following information to the user related to the reported failure mode: how supplied: "supplied sterilized by ethylene oxide gas in peel-open packages.Intended for one-time use.Sterile if package is unopened or undamaged.Do not use the product if there is doubt as to whether the product is sterile.Store in a dark, dry, cool place.Avoid extended exposure to light.Upon removal from package, inspect the product to ensure no damage has occurred." based on the information provided, no returned product, and the results of the investigation, a definitive cause can be traced to manufacturing and a quality control deficiency.Cook will continue to monitor for similar complaints.The appropriate personnel have been notified.Per quality engineering risk assessment no further action is required.This report is required by the fda under 21 cfr part 803 and is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement contained herein is intended to be an admission that any cook device is defective or malfunctioned, that a death or serious injury occurred, nor that any cook device caused, contributed to, or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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