A nurse unit manager reported that during a long cataract surgery, the screen alarmed with message "low pressure".The nurses observed that the balanced salt solution (bss) bottle was empty so the surgeon paused and the bottle was changed.The procedure was continued and soon after, the surgeon observed bubbles in the anterior chamber.The patient experienced a posterior capsular tear.An anterior vitrectomy was performed and further vitrectomy procedure is required.It was reported that the nurses could visibly see the air bubbles in the infusion line.
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No sample has been returned for evaluation; therefore, the condition of the product could not be verified.No lot number was identified with this complaint; therefore, lot history and complaint history reviews could not be conducted.All lots are inspected and every lot is verified that all required tests have been performed and all acceptance criteria were met.The root cause of the customer's complaint could not be established as a sample has not been received and the condition of the product could not be verified.Without analysis of the sample, it is not possible to isolate the root cause.As the root cause is unknown, the relationship, if any, of the device to the reported incident cannot be determined.The root cause for this complaint is not known, therefore, specific action with regards to this complaint cannot be taken.Quality assurance has reviewed this complaint and will continue to monitor data for evidence of adverse trending and take further action, as appropriate.The manufacturer internal reference number is: (b)(4).
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