This event has been recorded by zimmer biomet under (b)(4).The device history record for zimmer skin graft mesher serial number (b)(6) was reviewed and noted no related non-conformances, requests for deviation (rfd), change notices (cn), or any other issues with the device.The record review found no issues with the device and all verifications, inspections, and tests were successfully completed.Review of the complaint history based on the above keywords found no other similar events related to the reported device; as such, no further additional action is required at this time.The reported event was confirmed by the service technician who performed the evaluation and repair.On (b)(6) 2019, it was reported that a mesher had a deformed part.The customer returned a zimmer skin graft mesher serial number (b)(6) for evaluation.Evaluation of the device found that the comb was bent.Repair of the mesher occurred on (b)(6) 2019 and involved replacing the comb.The technician then recalibrated the device and verified that it was functioning as intended.The mesher was then returned to the customer without further incident.The device was tested, inspected, and repaired.While the service technician confirmed that the comb was bent, it cannot be determined from the information provided as to what caused the comb to become bent.Therefore, the root cause of the reported event cannot be determined.The investigation was based on the information that was provided initially and any information that was obtained throughout the follow-up process.Review of the information provided during the investigation determined that there are no further actions needed at this time.This complaint will be tracked and trended per complaint trending procedure for any adverse trends that may warrant further action.
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