This event has been recorded by zimmer biomet under (b)(4).D4: udi: (b)(4).The device history record and previous repair record for zimmer skin graft mesher serial number (b)(6) were reviewed and noted no related non-conformances, requests for deviation (rfd), change notices (cn), or any other issues with the device.The record reviews found no issues with the device and all verifications, inspections, and tests were successfully completed.The reported event was confirmed by the service technician who performed the evaluation and repair.On (b)(6) 2019, it was reported that a mesher was bent and dented and would break grafts.The customer returned a zimmer skin graft mesher serial number (b)(6) as well as 1.5:1 cutter serial number (b)(6) and 2:1 cutter serial number (b)(6) for evaluation.Evaluation of the device on (b)(6) 2019 noted that the comb was bent on the device.None of the pretests could be performed due to the bent comb.The two cutters were reviewed and found to have produced passing cuts.Repair of the device occurred the same day and involved replacing the comb.The technician then tested and verified that the device was functioning as intended, then returned the device to the customer without further incident.The device was tested, inspected, and repaired.While the service technician found that the comb was bent, which can damage a graft during use of the mesher, it cannot be determined from the information provided as to what caused the comb to become bent.Therefore, the root cause of the reported event cannot be determined.The investigation was based on the information that was provided initially and any information that was obtained throughout the follow-up process.Review of the information provided during the investigation determined that there are no further actions needed at this time.This complaint will be tracked and trended per complaint trending procedure for any adverse trends that may warrant further action.
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