Complaint is not confirmed.Evaluation of the device could not duplicate the customer complaint.No fault was found after 4 hours of testing however ,the handler was loose, and the lamp was adjusted.Further discussion of the evaluation results with the technician by the mdr specialist and csi revealed that the device functioned as expected when evaluated.The "handler" (handle) used to lock the light source into the device was loose and was tightened and would have no impact on the reported malfunction.Secondly, when questioned about the adjustment of the lamp, the technician indicated that the light output of the device was within test specifications and the adjustment made was to optimize the light output.This is standard procedure when servicing the device and is not a cause for the reported malfunction.The manufacturing documents from the device history record were not reviewed due to the age of the product.The service history record was reviewed, and no data was found.A two-year review of complaint history revealed there has been 20 complaints regarding 20 devices for this device family and failure mode.During the same time frame 58 devices have been manufactured and shipped worldwide.Should all the complaint devices have been found confirmed, the rate of failure would be.345 per the instructions for use, the user is advised the following; - ensure all accessories are correctly and completely attached and perform the required preoperative functional tests for the equipment and accessories prior to each use.This issue will continue to be monitored through the complaint system to assure patient safety.
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