The associated device and packaging was not returned.A review of the manufacturing records did not reveal a manufacturing abnormality that could have caused or contributed to the reported incident.Based on the above evaluations there is no evidence that the nonconformity was due to a defect of the product, rather it is possible that the device was broken due to a strong mechanical-shock during transportation and the powder was leaking out.Without the actual product involved and/or device information, our investigation cannot proceed.If the device or new information is received in the future, this complaint can be re-opened.No further actions are being taken at this time.We consider this investigation closed.
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