This event has been recorded by zimmer biomet under (b)(4).This medwatch is being filed to relay additional information.The device history record and previous repair record reviews were unable to be performed as the device information pertaining to the mesher involved with the event was not provided when the event was reported nor was able to be acquired through follow-up.The reported event was confirmed by the service technician who performed the evaluation.On (b)(6) 2019, it was reported that a mesher was not cutting skin properly.The customer did not return the zimmer skin graft mesher that was involved with the event, but did return a 2:1 cutter serial number (b)(4) for evaluation.Evaluation of the cutter on 1 july 2019 noted that the cutter did not pass testing criteria and recommended that the cutter not be used and replaced.A quote for a new cutter was sent out and on 4 july 2019, the customer accepted the quote for a new cutter.The cutter was tested and inspected.While the service technician confirmed that the cutter did not pass testing criteria, indicating the cutter would not produce a proper mesh, it cannot be determined from the information provided as to what caused the cutter to fail.As such, a specific root cause of the reported event cannot be determined.The investigation was based on the information that was provided initially and any information that was obtained throughout the follow-up process.Review of the information provided during the investigation determined that there are no further actions needed at this time.This complaint will be tracked and trended per complaint trending procedure for any adverse trends that may warrant further action.
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